body, html
{
    margin: 0;
    padding: 0;

    font-family: 'Open Sans', Arial, sans-serif;

    overflow: hidden;

    width: 100%;
    height: 100%;
}

img
{
    outline: none;
    border: none;
}

.relative
{
    position: relative;
}

/* Chat widget */

.clear-both
{
    clear: both;
}

.customer-chat ::selection
{
    color: #fff;

    background: #00cfff;
}

.customer-chat .customer-chat-content-message-body a:link,
.customer-chat .customer-chat-content-message-body a:hover,
.customer-chat .customer-chat-content-message-body a:visited,
.customer-chat .customer-chat-content-message-body a:active
{
    color: #36A9E1;

    text-decoration: none;
}

.customer-chat-widget
{
    margin: 0;
    padding: 0;

    width: 100%;
    height: 100%;

    font-size: 13px;

    background: #fff;

    overflow: hidden;
    -webkit-border-top-left-radius: 3px;
    -webkit-border-top-right-radius: 3px;
    -moz-border-top-left-radius: 3px;
    -moz-border-top-right-radius: 3px;
    border-top-left-radius: 3px;
    border-top-right-radius: 3px;
}

/* Default state (chat box) */

.customer-chat-widget #customer-chat-content-login-form
{
    display: none;
}

.customer-chat-widget #customer-chat-content-contact-form
{
    display: none;
}

.customer-chat-widget #customer-chat-content-loading
{
    display: none;
}

.customer-chat-widget #customer-chat-content-info
{
    display: none;
}

.chat-box .customer-chat-content-message-input
{
    position: absolute;
    left: 1px;
    bottom: 0;
    right: 1px;
}

.customer-chat-content-message-input-field
{
    height: 39px;
    width: 100%;
}

.chat-box .customer-chat-content-message-input-field
{
    height: 49px;
}

.end-talk-info,
.end-talk #customer-chat-action-end-chat,
.end-talk #customer-chat-action-end-chat-confirmation,
.end-talk .customer-chat-content-message-input > *
{
    display: none !important;
}

.end-talk .customer-chat-content-message-input .end-talk-info
{
    display: block !important;
}

.end-talk .customer-chat-content-message-input
{
    padding-top: 12px;
    height: 61px;
}

.end-talk-info
{
    text-align: center;
    color: #666;
}

.end-talk-info a
{
    margin-top: 10px;
}

/* Login form state */

.customer-chat-widget.login-form #customer-chat-content-login-form
{
    display: block;
}

.customer-chat-widget.login-form #customer-chat-content-chat-box
{
    display: none;
}

.login-form .customer-chat-content-row
{
    position: static;
    height: auto;
}

.login-form .departments
{
    display: none;
    height: 100%;
}

.login-form .customer-chat-content-button
{
    text-align: center;
}

/* Login form (department selection) */

.customer-chat-widget.login-form #customer-chat-content-login-form.departments-view .form
{
    display: none;
}

.login-form .departments-view .departments
{
    display: block;
}

/* Contact form state */

.customer-chat-widget.contact-form #customer-chat-content-contact-form
{
    display: block;
}

.customer-chat-widget.contact-form #customer-chat-content-chat-box
{
    display: none;
}

.contact-form .customer-chat-content-row
{
    position: static;
}

/* Loading state */

.customer-chat-widget.loading-screen #customer-chat-content-loading
{
    display: block;
}

.customer-chat-widget.loading-screen #customer-chat-content-chat-box
{
    display: none;
}

/* Info state */

.customer-chat-widget.info-screen #customer-chat-content-info
{
    display: block;
}

.customer-chat-widget.info-screen #customer-chat-content-chat-box
{
    display: none;
}

/* End of states */

.customer-chat-header
{
    position: relative;
    width: 100%;
    background: #36A9E1;

    height: 55px;
    line-height: 55px;

    color: #fff;

    margin: 0;
    padding: 0;

    cursor: pointer;
}

.customer-chat-header-title
{
    color: #fff;

    font-size: 16px;

    margin-left: 18px;

    float: left;

    padding-left: 4px;
}

.customer-chat-content
{
    border: 1px solid #ddd;
    border-top: none;
    border-bottom: none;

    height: 100%;
}

.customer-chat-header-button, .customer-chat-header-indicator
{
    width: 55px;
    height: 55px;

    line-height: 55px;

    color: #fff;

    float: right;

    text-align: center;
}

#customer-chat-button-toggle .icon-chevron-down
{
    display: none;
}
#customer-chat-button-toggle .icon-chevron-up
{
    display: inline-block;
}

#customer-chat-button-settings
{
    display: none;
}

.customer-chat-visible.chat-box #customer-chat-button-settings
{
    display: inline-block;
}

.customer-chat-visible #customer-chat-button-toggle .icon-chevron-down
{
    display: inline-block;
}
.customer-chat-visible #customer-chat-button-toggle .icon-chevron-up
{
    display: none;
}

.customer-chat-header-menu, .customer-chat-emots-menu
{
    display: none;
    position: absolute;
    z-index: 9999;
    background: #fff;
    padding: 16px;
    border-left: 1px solid #eee;
    border-right: 1px solid #eee;
    -webkit-border-bottom-left-radius: 10px;
    -webkit-border-bottom-right-radius: 10px;
    -moz-border-bottom-left-radius: 10px;
    -moz-border-bottom-right-radius: 10px;
    border-bottom-left-radius: 10px;
    border-bottom-right-radius: 10px;
    border-bottom: 2px solid #ddd;
}

.customer-chat-header-menu
{
    width: 100%;
    height: auto;
    top: 100%;
    right: 0;
}

.customer-chat-emots-menu
{
    width: 336px;
    height: 60px;
}

.customer-chat-emots-menu
{
    top: auto;
    bottom: 94px;
    right: -1px;
    height: 52px;
    line-height: 18px;
    border-bottom: none;
    -webkit-border-bottom-left-radius: 0;
    -webkit-border-bottom-right-radius: 0;
    -webkit-border-top-left-radius: 10px;
    -webkit-border-top-right-radius: 10px;
    -moz-border-bottom-left-radius: 0;
    -moz-border-bottom-right-radius: 0;
    -moz-border-top-left-radius: 10px;
    -moz-border-top-right-radius: 10px;
    border-bottom-left-radius: 0;
    border-bottom-right-radius: 0;
    border-top-left-radius: 10px;
    border-top-right-radius: 10px;
    border-top: 2px solid #ddd;
}

.customer-chat-header-menu > a, .customer-chat-header-menu > .item
{
    display: block;
    position: static;
    clear: both;
    line-height: 1.5em;
    text-decoration: none;
    color: #000;
    clear: both;
    padding: 8px;
}

.customer-chat-header-menu a div,
.customer-chat-emots-menu a div,
#customer-chat-action-end-chat-confirmation div
{
    display: inline-block;

    margin-left: 20px;
}

.customer-chat-header-menu-triangle
{
    position: absolute;

    width: 0;
    height: 0;

    top: -20px;
    right: 72px;

    border: 10px solid transparent;
    border-bottom-color: #fff;

    pointer-events: none;
}

.customer-chat-emots-menu .customer-chat-header-menu-triangle
{
    top: 100%;

    right: 36px;

    border-bottom-color: transparent;
    border-top-color: #fff;
}

.customer-chat-toggle-emots.customer-chat-disabled,
.customer-chat-toggle-media.customer-chat-disabled,
.customer-chat-toggle-scroll.customer-chat-disabled,
.customer-chat-toggle-show.customer-chat-disabled,
.customer-chat-toggle-sound.customer-chat-disabled
{
    opacity: 0.35;
}

.customer-chat-toggle-emots.customer-chat-disabled div,
.customer-chat-toggle-media.customer-chat-disabled div,
.customer-chat-toggle-scroll.customer-chat-disabled div,
.customer-chat-toggle-show.customer-chat-disabled div,
.customer-chat-toggle-sound.customer-chat-disabled div
{
    text-decoration: line-through;
}

#customer-chat-action-end-chat-confirmation
{
    display: block;
    display: none;
}

.customer-chat-header-menu #customer-chat-action-end-chat-confirmation a
{
    display: inline-block;
    padding: 0 10px;
    top: -1px;
    margin-left: 5px;
    font-size: 11px;
    line-height: 15px;
}

.customer-chat-header-menu #customer-chat-action-end-chat-confirmation a:active
{
    top: 0;
}

.customer-chat-header-button
{
    cursor: pointer;

    transition: background-color 200ms ease;
}

.customer-chat-emoticon
{
    width: 18px;
    height: 18px;

    margin-left: 12px;
    margin-bottom: 12px;

    display: inline-block;

    text-decoration: none;

    overflow: hidden;
}

.customer-chat-emoticon img
{
    width: 18px;
    height: 18px;
    border: none;
    outline: none;
}

.customer-chat-header-button:hover, .customer-chat-header-button:focus
{
    background: #1e8fc6;

    outline: none;
}

.customer-chat-header-indicator
{
    background: none;
}

.customer-chat-header-indicator
{
    float: left;
}

.customer-chat-content-messages
{
    position: absolute;
    width: 100%;
    height: auto;
    top: 55px;
    bottom: 93px;
}

.typing-indicator
{
    display: none;
    position: absolute;
    z-index: 1010;
    top: -40px;
    right: 20px;
    background: #fff;
    padding: 10px;
}

.customer-chat-content-message-input
{
    position: relative;

    padding: 20px;
    padding-top: 22px;

    background: #f9f9f9;

    height: 51px;

    border-top: 1px solid #eee;

    margin-top: -1px;
}

.customer-chat-content-message-input-field
{
    font-family: 'Open Sans', sans-serif;

    background: #fff;

    margin: 0;
    width: 100%;
    height: 39px;

    font-size: 13px;

    padding: 16px 90px 16px 16px;

    border: 1px solid #eee;
    border-left: 2px solid #36A9E1;
    outline: none;

    resize: none;
    overflow: hidden;

    -webkit-border-radius: 3px;
    -moz-border-radius: 3px;
    border-radius: 3px;

    transition: box-shadow 200ms ease;
}

.input-frame
{
    background: #fff;

    border: 1px solid #eee;
    border-left: 2px solid #36A9E1;

    overflow: hidden;

    -webkit-border-radius: 3px;
    -moz-border-radius: 3px;
    border-radius: 3px;

    transition: box-shadow 200ms ease;
}

.customer-chat-content-message-input-field:focus
{
    box-shadow: 0 0 15px #e0e0e0 inset;
}

.customer-chat-content-message-emots-button
{
    position: absolute;

    right: 30px;
    top: 32px;

    line-height: 30px;
    text-align: center;
    font-weight: 600;

    color: #ccc;

    width: 30px;
    height: 30px;

    cursor: pointer;
}

.customer-chat-content-message-emots-button:after
{
    content: '';
    display: block;
    background: url(../img/emots/emots.png) no-repeat -18px 0;
    width: 18px;
    height: 18px;

    position: absolute;
    top: 50%;
    left: 50%;
    margin: -9px 0 0 -9px;
}

.customer-chat-content-message,
.customer-chat-content-message-operator
{
    position: relative;
}

.customer-chat-content-message, .customer-chat-content-message-operator
{
    /*border-left: 4px solid #ddd;*/
    border-bottom: 1px solid #eee;

    padding: 16px;
}

.customer-chat-content-message-operator
{
    /*border-left: 4px solid #343F5F;*/
}

.customer-chat-content-message-system .customer-chat-content-message-column
{
    padding-top: 1px;
}

/* Short messages */

.short .customer-chat-content-message,
.short .customer-chat-content-message-operator
{
    border-top: 1px dashed #fff;
    margin-top: -1px;
    padding-top: 0;
    padding-bottom: 10px;
}

.short .customer-chat-content-message-author,
.short .customer-chat-content-message-avatar
{
    display: none;
}

.short .customer-chat-content-message-body
{
    margin-top: 0;
}

.customer-chat-admin .short .customer-chat-content-message-body
{
    clear: none;
}

/* Inline message images */

.chat-inline-view
{
    display: inline-block;
    border: 1px solid #ddd;
    max-width: 100%;
    padding: 5px;
    margin-top: 10px;
    clear: both;
    -webkit-box-sizing: border-box;
    -moz-box-sizing: border-box;
    box-sizing: border-box;
    -webkit-border-radius: 3px;
    -moz-border-radius: 3px;
    border-radius: 3px;
    cursor: pointer;
}

.chat-inline-view .image
{
    display: block;
    max-width: 100%;
    max-height: 600px;
}

.chat-inline-view.video
{
    width: 560px;
}

.chat-inline-view.video .iframe-wrapper
{
    position: relative;
    width: 100%;
    height: 0px;
    padding-bottom: 60%;
}

.chat-inline-view iframe
{
    display: block;
    position: absolute;
    left: 0px;
    top: 0px;
    width: 100%;
    height: 100%;
}

.chat-inline-view .loading-anim
{
    display: none;
}

.chat-inline-view i
{
    display: none;
    font-size: 14px;
    line-height: 18px;
    text-align: center;
    vertical-align: middle;
}

.chat-inline-view-url
{
    display: inline;
    font-style: italic;
    margin-bottom: 5px;
}

.chat-inline-disabled .chat-inline-view-url
{
    font-style: normal;
    margin-bottom: 0;
}

.chat-inline-disabled .chat-inline-view
{
    display: none;
}

.loading .chat-inline-view
{
    padding: 0;
}

.loading .chat-inline-view .image
{
    display: none;
}

.loading .chat-inline-view.video
{
    width: auto;
}

.loading .chat-inline-view.video .iframe-wrapper
{
    display: none;
}

.loading .chat-inline-view .loading-anim
{
    display: block;
}

.manual-show .chat-inline-view
{
    margin-bottom: 10px;
    margin-right: 10px;
    width: 30px;
    height: 30px;
    border-style: dashed;
}

.manual-show .chat-inline-view:hover
{
    background: #f5f5f5;
    background: #D7F1FE;
    border-color: #36A9E1;
}

.manual-show .chat-inline-view .image
{
    display: none;
}

.manual-show .chat-inline-view iframe
{
    display: none;
}

.manual-show .chat-inline-view i
{
    display: block;
    color: #36A9E1;
}

.manual-show .chat-inline-view.video i
{
    display: block;
}

.manual-show .chat-inline-view.youtube i
{
    color: #FF5959;
}

.manual-show .chat-inline-view.vimeo i
{
    color: #4BF;
}

.manual-show .url-wrapper
{
    display: inline;
}

/* System avatars */

.customer-chat-content-message-system .customer-chat-content-message-avatar
{
    height: 20px;
    font-size: 16px;
    line-height: 20px;
    text-align: center;
    vertical-align: middle;
}

.avatar-info,
.avatar-invite
{
    color: #36A9E1;
}

.avatar-owner
{
    color: #86C953;
}

.avatar-leave,
.avatar-close
{
    color: #FF5959;
}

/* /System avatars */

.customer-chat-content-message-system .customer-chat-content-message-author
{
    display: none;
}

.customer-chat-content-message-system .customer-chat-content-message-body
{
    margin-top: 0;
    clear: none;
    font-style: italic;
    color: #999;
}

.customer-chat-content-messages .mCSB_scrollTools .mCSB_draggerContainer
{
    height: 100%;
    padding-bottom: 25px;
}

.customer-chat-content-message-column
{
    width: 100%;
    float: none;
    padding-left: 60px;
    padding-right: 20px;
    padding-top: 10px;
    -webkit-box-sizing: border-box;
    -moz-box-sizing: border-box;
    box-sizing: border-box;
}

.customer-chat-content-message-avatar, .customer-chat-content-message-avatar-operator
{
    float: left;

    width: 40px;
    height: 40px;

    -webkit-border-radius: 50%;
    -moz-border-radius: 50%;
    border-radius: 50%;

    background: url(../img/avatar.png) no-repeat;
    background-size: 100% 100%;
}

.customer-chat-content-message-avatar-operator
{
    background: url(../img/avatar-2.png) no-repeat;
}

#customer-chat-content-chat-box .customer-chat-content-message-avatar,
#customer-chat-content-chat-box .customer-chat-content-message-avatar-operator
{
    position: absolute;
}

.customer-chat-content-message-author
{
    font-size: 14px;
    font-weight: 600;
    color: #0879B1;

    float: left;

    cursor: default;
}

.customer-chat-content-message-time
{
    float: right;

    color: #ccc;
}

.customer-chat-content-message-body
{
    clear: both;

    margin-top: 40px;

    font-size: 12px;
    line-height: 1.75em;

    word-break: break-word;
    word-wrap:  break-word;
}

/* Updated emoticons */

.emot
{
    display: inline-block;
    width: 18px;
    height: 18px;
    background-image: url(../img/emots/emots.png);
}

.emot.emot-1  { background-position:  -18px -0px; }
.emot.emot-2  { background-position: -198px -0px; }
.emot.emot-3  { background-position: -234px -0px; }
.emot.emot-4  { background-position: -252px -0px; }
.emot.emot-5  { background-position: -270px -0px; }
.emot.emot-6  { background-position: -288px -0px; }
.emot.emot-7  { background-position: -306px -0px; }
.emot.emot-8  { background-position: -324px -0px; }
.emot.emot-9  { background-position: -342px -0px; }
.emot.emot-10 { background-position: -180px -0px; }
.emot.emot-11 { background-position:  -36px -0px; }
.emot.emot-12 { background-position:  -54px -0px; }
.emot.emot-13 { background-position:  -72px -0px; }
.emot.emot-14 { background-position:  -90px -0px; }
.emot.emot-15 { background-position: -108px -0px; }
.emot.emot-16 { background-position: -126px -0px; }
.emot.emot-17 { background-position: -144px -0px; }
.emot.emot-18 { background-position: -162px -0px; }
.emot.emot-19 { background-position:   -0px -0px; }
.emot.emot-20 { background-position: -216px -0px; }


/* /Updated emoticons */

.customer-chat-widget.contact-form #customer-chat-button-settings
{
    display: none;
}

.customer-chat-widget.loading-screen #customer-chat-button-settings
{
    display: none;
}

.customer-chat-widget.contact-form .customer-chat-content-message-input,
.customer-chat-widget.login-form .customer-chat-content-message-input
{
    background: #fff;

    border-top: none;

    padding-top: 1px;
    padding-bottom: 2px;
}

.customer-chat-widget.contact-form .customer-chat-content-message-input-field,
.customer-chat-widget.login-form .customer-chat-content-message-input-field
{
    -webkit-box-sizing: border-box;
    -moz-box-sizing: border-box;
    box-sizing: border-box;
    width: 100%;
    padding: 10px;
}

.customer-chat-widget.contact-form textarea.customer-chat-content-message-input-field
{
    height: 54px;
}

.customer-chat-content-message-input-field.customer-chat-input-error,
.customer-chat-content-message-input-field.customer-chat-input-error
{
    border-color: #f77;
}

.customer-chat-content-info
{
    padding: 20px;

    height: 80px;

    overflow: hidden;
}

.form .customer-chat-content-info,
.form .customer-chat-content-info
{
    height: auto;
    margin-bottom: 10px;
}

.customer-chat-content-row
{
    position: absolute;
    bottom: 36px;
    width: 100%;
    height: 36px;
    padding: 20px;
    text-align: center;
}

#customer-chat-content-contact-form .customer-chat-content-row
{
    height: auto;
}

input,
input[type="checkbox"],
textarea,
select,
.customer-chat-header-menu,
.customer-chat-content-row
{
    -webkit-box-sizing: border-box;
    -moz-box-sizing: border-box;
    box-sizing: border-box;
    margin: 0;
    color: #4d4d4d;
}

input
{
    height: 39px;
}

.customer-chat-content-button
{
    display: block;

    position: relative;

    padding: 8px 22px;

    background: #86C953;

    color: #fff;

    border: none;
    border-bottom: 2px solid #76B447;
    -webkit-border-radius: 3px;
    -moz-border-radius: 3px;
    border-radius: 3px;

    text-decoration: none;

    transition: background 200ms ease;

    outline: none;

    cursor: pointer;
}

.customer-chat-content-button.customer-chat-content-button-inline
{
    display: inline-block;
}

.customer-chat-content-button:hover, .customer-chat-content-button:focus
{
    background: #94D662;
}

.customer-chat-content-button:active
{
    border-bottom: 1px solid #76B447;

    top: 1px;
}

.customer-chat-content-button.danger
{
    background: #e70000;
    border-bottom: 2px solid #A70000;
}

.customer-chat-content-button.danger:hover
{
    background: #f00;
}

.customer-chat-content-button.danger:active
{
    border-bottom: 1px solid #A70000;
}

.customer-chat-content-button.warning
{
    background: #FF944D;
    border-bottom: 2px solid #D87000;
}

.customer-chat-content-button.warning:hover
{
    background: #FFAE77;
}

.customer-chat-content-button.warning:active
{
    border-bottom: 1px solid #D87000;
}

.customer-chat-content-button.button-disabled
{
    opacity: 0.5;
}

.customer-chat-content-loading-icon
{
    display: block;

    position: absolute;

    width: 35px;
    height: 35px;

    margin-left: -17px;

    left: 50%;
    top: 50%;
}

.customer-chat-talk-header-users
{
    height: 70px;
    padding: 16px 15px 2px 15px;
    overflow: hidden;
}

.customer-chat-talk-header.live
{
    height: auto;
    padding: 10px;
    text-align: center;
}

.customer-chat-talk-header.live span, .customer-chat-talk-header.live a
{
    display: inline-block;
    vertical-align: middle;
}

.customer-chat-talk-header.live a
{
    color: #0879B1;
    text-decoration: none;
    white-space: nowrap;
    height: 18px;
    text-overflow: ellipsis;
    overflow: hidden;
    max-width: 490px;
}

.btn-canned-msg i
{
    margin-left: 5px;
}

.popover-content .customer-chat-talk-header-users
{
    height: auto;
    padding-bottom: 16px;
}

.customer-chat-talk-header-users .user-avatar
{
    float: left;
    padding-top: 6px;
    padding-right: 15px;
}

.customer-chat-talk-header-users .user-info
{
    float: left;
    padding-right: 50px;
}

.customer-chat-talk-header-users .user-info div
{
    padding-bottom: 5px;
    clear: both;
}

.customer-chat-talk-header-users .user-info div span
{
    display: block;
    float: left;
}

.customer-chat-talk-header-users .user-info div .name
{
    color: #36A9E1;
    width: 50px;
}

.customer-chat-talk-header-users .user-info div .value
{
    color: #bbb;
}

.popover-content .customer-chat-talk-header-users .user-info
{
    padding-right: 0;
}

#customer-chat-select-avatar
{
    height: 60px;
    text-align: center;
}

#customer-chat-select-avatar *
{
    vertical-align: middle;
}

#customer-chat-select-avatar .selected-avatar
{
    margin: 0 30px;
}

#customer-chat-select-avatar .customer-chat-content-message-avatar
{
    display: inline-block;
    float: none;
}

#customer-chat-select-avatar .prev-avatar, #customer-chat-select-avatar .next-avatar
{
    padding: 0 5px 3px 5px;
}

/* Fullscreen mode */

.fs #customer-chat-widget
{
    -webkit-border-radius: 0;
    -moz-border-radius: 0;
    border-radius: 0;
}

.fs .customer-chat-content
{
    border: none;
}

.fs .chat-box .customer-chat-content-message-input
{
    left: 0;
    right: 0;
}

/* Departments selection */

.departments
{
    position: relative;
}

.departments .list .entries
{
    position: absolute;
    top: 0;
    bottom: 50px;
    left: 0;
    right: 0;
}

.departments .list .mCSB_container
{
    padding: 20px 26px 5px 20px;
}

.departments .list .mCSB_container.mCS_no_scrollbar
{
    padding: 20px;
}

.departments .list .mCSB_scrollTools .mCSB_draggerContainer
{
    height: 93%;
}

.departments .empty-content
{
    display: none;
}

.departments .entries a
{
    position: relative;
    display: block;
    padding: 20px;
    margin-bottom: 20px;
    border: 1px solid #e0e0e0;
    -webkit-border-radius: 3px;
    -moz-border-radius: 3px;
    border-radius: 3px;
    text-align: left;
}

.departments .entries a.online:hover
{
    background: #f5f5f5;
    cursor: pointer;
}

.departments .entries a.offline
{
    cursor: default;
}

.departments .entry-item:before,
.departments .entry-item:after
{
    content: ' ';
    display: table;
    clear: both;
}

.departments .entry-item div
{
    display: block;
    padding-right: 30px;
}

.departments .entry-item i.fa
{
    display: block;
    position: absolute;
    top: 50%;
    right: 20px;
    font-size: 10px;
    margin-top: -5px;
    color: #94D662;
    text-align: left;
}

.departments .entry-item.active i.fa
{
    font-size: 16px;
    margin-top: -8px;
    margin-right: -3px;
    color: #94D662;
}

.departments .entry-item span
{
    display: block;
}

.departments .entry-item em
{
    font-size: 0.85em;
    display: block;
    font-style: normal;
    color: #666;
    margin-top: 10px;
}

.departments .offline div
{
    opacity: 0.5;
    filter: alpha(50);
}

.departments .offline i.fa
{
    color: #FF5959;
}

.select-department
{
    display: block;
    position: relative;
    border: 1px solid #eee;
    border-left: 2px solid #36A9E1;
    color: #36A9E1;
    text-align: center;
    font-style: italic;
    padding: 10px;
    height: 39px;
    vertical-align: middle;
    -webkit-box-sizing: border-box;
    -moz-box-sizing: border-box;
    box-sizing: border-box;
    -webkit-border-radius: 3px;
    -moz-border-radius: 3px;
    border-radius: 3px;
    text-decoration: none;
    transition: background 200ms ease;
    outline: none;
    cursor: pointer;
}

.select-department:hover
{
    background: #f5f5f5;
}

.select-department i.fa
{
    margin-right: 5px;
}

.select-department.selected i.fa
{
    display: none;
}

.select-department i.fa.edit
{
    display: none;
}

.select-department.selected i.fa.edit
{
    display: inline-block;
}

.select-department.customer-chat-input-error
{
    border-color: #f77;
}

/* File upload */

.file-button input
{
    position: fixed;
    left: -100%;
    top: -100%;
    width: 0;
    height: 0;
    opacity: 0;
}

.file-button
{
    overflow: hidden;
    position: absolute;
    width: 18px;
    height: 18px;
    right: 75px;
    top: 39px;
    font-size: 18px;
    color: #36a9e1;
    cursor: pointer;
}

.file-button.disabled
{
    opacity: 0.5;
}

.file-button i
{
    display: block;
}

.file-drop-zone
{
    position: relative;
}

#customer-chat-widget .file-drop-zone.chat-box
{
    position: static;
}

.file-drop-zone-effect
{
    display: none;
    position: absolute;
    z-index: 1000;
    width: auto;
    left: 1px;
    right: 1px;
    height: 100%;
    background: #fff;
    pointer-events: none;
}

.file-drop-zone.active .file-drop-zone-effect
{
    display: block;
}

.file-drop-zone-effect i
{
    position: absolute;

    color: #36A9E1;
    font-size: 64px;

    left: 50%;
    top: 50%;

    margin: -32px 0 0 -32px;
}

.file-drop-zone.active .file-drop-zone-effect i
{
    animation: upload-anim 1.5s infinite;
}

@keyframes upload-anim
{
    from
    {
        transform: translateY(0);
        opacity: 0;
    }

    85%
    {
        transform: translateY(-32px);
        opacity: 1;
    }

    86%
    {
        opacity: 0;
    }

    to
    {
        opacity: 0;
    }
}

/* Inline message files */

.file-message
{
    display: inline-block;
    border: 1px solid #ddd;
    max-width: 100%;
    padding: 5px 10px;
    margin-top: 10px;
    clear: both;
    box-sizing: border-box;
    border-radius: 3px;
    cursor: default;

    /* IE9 */

    width:300px \0/;
}

.file-message ul
{
    display: block;
    list-style-type: none;
    margin: 0;
    padding: 0;
}

.file-message li
{
    display: block;
    position: relative;
}

.file-message .file-name
{
    display: block;
    padding: 5px 75px 5px 24px;
    vertical-align: middle;
    overflow: hidden;
    width: 100%;
    white-space: nowrap;
    text-overflow: ellipsis;
    -webkit-box-sizing: border-box;
    -moz-box-sizing: border-box;
    box-sizing: border-box;
}

.uploaded.file-message .file-name
{
    padding-right: 100px;
}

.file-message .file-icon
{
    position: absolute;
    left: 0;
    top: 6px;
    vertical-align: middle;
    font-size: 16px;
    color: #36A9E1;
}

.file-message .file-size
{
    position: absolute;
    right: 0;
    top: 5px;
    vertical-align: middle;
    color: #999;
}

.uploaded.file-message .file-size
{
    right: 25px;
}

.file-message .controls
{
    width: 100%;
    min-height: 21px;
    font-size: 18px;
    margin-top: 5px;
    padding-top: 5px;
    border-top: 1px solid #e9e9e9;
    position: relative;
}

.file-message.pending .controls,
.file-message.initial .controls
{
    height: 27px;
}

.file-message .controls > *
{
    width: 100%;
    vertical-align: middle;
}

.file-message .actions
{
    text-align: right;
}

.operator.pending.file-message .actions
{
    min-width: 60px;
}

.file-message .loading-anim
{
    position: absolute;
    top: -5px;
    left: -7px;
}

.uploading.file-message .loading-anim,
.uploaded.file-message .loading-anim
{
    display: none;
}

.file-message .progress-col
{
    position: absolute;
    width: auto;
    left: 0;
    right: 27px;
}

.file-message.no-actions .progress-col
{
    right: 0;
}

.file-message .progress
{
    display: none;
    height: 3px;
    border: 1px solid #36A9E1;
    margin-top: 9px;
}

.uploading.file-message .progress
{
    display: block;
}

.file-message .progress-bar
{
    width: 0;
    height: 100%;
    background: #36A9E1;
}

.file-message .actions i
{
    cursor: pointer;
    margin-left: 10px;
    vertical-align: middle;
}

.file-message .download
{
    display: none;
    top: 5px;
    vertical-align: middle;
    font-size: 16px;
    position: absolute;
    right: 0;
    color: #36A9E1;
}

.file-message .abort,
.file-message .deny
{
    color: #FF5959;
    vertical-align: top;
}

.file-message .confirm
{
    color: #94D662;
    vertical-align: top;
}

.file-message .abort-info,
.file-message .error-info,
.file-message .denied-info
{
    text-align: right;
    font-size: 12px;
    line-height: 1.5em;
    color: #FF5959;
}

.file-message .uploaded-info
{
    display: none;
    text-align: right;
    color: #94D662;
    font-size: 16px;
}

.uploaded.file-message .download
{
    display: inline-block;
}

.aborted.file-message .progress-col,
.aborted.file-message .actions,
.denied.file-message .progress-col,
.denied.file-message .actions,
.error.file-message .progress-col,
.error.file-message .actions,
.uploaded.file-message .progress-col,
.uploaded.file-message .actions,
.uploaded.file-message .abort
{
    display: none;
}

.uploaded.file-message .uploaded-info
{
    display: block;
}

/* File type icons */

.file-icon.fa-file-text-o       { color: #36A9E1; }
.file-icon.fa-file-pdf-o        { color: #FF5959; }
.file-icon.fa-file-image-o      { color: #36A9E1; }
.file-icon.fa-file-audio-o      { color: #36A9E1; }
.file-icon.fa-file-video-o      { color: #36A9E1; }
.file-icon.fa-file-word-o       { color: #36A9E1; }
.file-icon.fa-file-excel-o      { color: #94D662; }
.file-icon.fa-file-powerpoint-o { color: #FF944D; }
.file-icon.fa-cube              { color: #E6BC09; }
